Tyndall Furniture & Mattress in Charlotte, NC is a family owned and operated business. We are passionate about customer support and we believe in treating our customers like family. In 2018, we made it our mission to improve our customer experience across multiple channels and we’ve made some huge strides. In a survey taken in July of this year, 95% of our customers said that they would refer us to their friends and family!! We are proud of this feedback and we are pleased to be making improvements, but this positive feedback doesn’t mean that we are going to stop working to polish our customer experience.
New Warranty Support Department
Beginning in October 2018, we instituted a NEW Warranty Support Department that will be dedicated, full time, to advocating for our customers with their warranty related claims. Heading up this department will be the new Warranty Support Manager, Mike Byrd. Mike is well acquainted with customer support and has been working as an interim Customer Support Manager for several months. Before that, Mike was our Warehouse and Dispatch Manager. He is familiar with all aspects of the furniture and mattress industry and he is well qualified to work as your advocate!
We understand that making a warranty claim can be a frustrating process and it is our goal to improve the experience. We are proud to be the first furniture store in Charlotte with a dedicated Warranty Support Manager. This department is dedicated to assisting you with filing furniture and mattress claims with your vendor. They can also point you in the right direction to assist you with filing an accidental warranty claim through your MEGA Extended Protection Plan. Dedicating a full department to warranty support allows us to closely monitor repeat claims and take action with the vendor. This will encourage these brands to make improvements during the manufacturing process and will in turn improve the customer experience down the line for our customers.
This department will also take on a roll of education to help fully train our sales consultants to assist with customer concerns about their warranty. We hope that you don’t find yourself in the position where you need to make a warranty claim, but if you do, please be assured that you are in the best hands.
In a sea of competition with new stores popping up daily, there is a reason that Tyndall Furniture & Mattress has remained the largest, most successful family owned and operated furniture and mattress business in the greater Charlotte area. The reason is simple; we care. We are your neighbors and members of your community. We take pride in the quality of products that you use to furnish your home. Our new Warranty Support Department is another testament to our passion; providing our customers with 5 star quality, support and selection.
To learn more about our warranties, visit the warranty information page of our site.
If you need assistance filing a warranty claim, contact Mike Byrd, Warranty Support Manager via email at firstname.lastname@example.org or call him directly at 803-802-7710 x3244.